Shipping & Delivery
How long does it take for my order to be processed?
All orders are processed within 1 to 2 working days, excluding weekends and public holidays, after you receive your order confirmation email.
You will receive another email once your order has been shipped.
During sale periods or peak seasons, processing may take slightly longer.
When wil I receive my order?
After your order is shipped, you can expect to receive it within 1 to 3 working days via our courier service within Malaysia. Delivery timelines may vary due to courier delays or unforeseen circumstances.
If your order has not arrived after this period, please contact us at
info.my@hdi.com with your name and order number and we will assist you.
How do I check the status of my order?
Once your order has been shipped, you will receive a tracking code by email.
You may click the tracking link provided or paste the tracking code directly on the courier service’s tracking page to check your delivery status at any time.
What are your shipping charges?
Shipping charges are calculated based on your delivery address and will be displayed clearly at checkout before you confirm your order.
Do you ship internationally, besides Malaysia?
At the moment we only ship within the Malaysia. We will share updates if international shipping becomes available.
Do I have to pay for shipping?
Yes. Shipping fees apply to all orders, unless stated otherwise during a free shipping promotion.
You will be able to view the full shipping charges at checkout before completing your payment.
Refund
What is your refund policy?
Due to the nature of our health and wellness products, all purchases are generally considered final and non-refundable once shipped. We prioritize the safety and integrity of our products, and cannot accept returns on opened or used items.
However, we are committed to customer satisfaction and offer exceptions for the following:
• Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photographic evidence of the damage. We will address this on a case-by-case basis and work to provide a satisfactory solution, which may include a replacement or a full refund.
• Wrong Item Shipped: If you receive an item different from what you ordered, we will cover the cost of return shipping and send the correct item immediately.
How long does it take to process a refund?
Once your return or refund request has been approved, the refund will be processed immediately. The time it takes for the funds to appear in your account depends on your bank or payment provider, but typically takes 7 to 14 business days.
Can I get a refund on sale items?
Items purchased during a sale, promotion, or with a discount code are generally considered final sale and are not eligible for a refund or exchange, unless the item is damaged or defective upon arrival.
Do you offer partial refunds?
Yes, partial refunds may be offered in specific circumstances, such as when only a portion of a multi-item order is damaged, or if a mutually agreed-upon resolution is reached for a non-returnable item.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our Customer Support team via email at [Your Support Email Here] or through our website's contact form. Please include your Order Number, the reason for the return/exchange, and photographs of the item if it is damaged or defective.
Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the return is a direct result of our error (e.g., you received a damaged or incorrect item). In cases of company error, we will provide a prepaid return label.
Can I exchange an item for a different product?
Exchanges are handled on a case-by-case basis and are subject to product availability. If you wish to exchange an item, please contact our support team to discuss the options.
What is the condition requirement for returns?
For any approved return, the item must be unused, unopened, and in the same condition that you received it, complete with all original packaging.
Product Information
Are the products safe for breastfeeding/pregnancy?
We recommend checking with your doctor or healthcare provider before taking any supplements during pregnancy or breastfeeding, as they can best advise what is suitable for your needs. You may also reach out to our customer service team if you need help understanding any product information.
Can I consume multiple products together?
Generally, our products are formulated to be complementary. However, to ensure safety and avoid potential contraindications, we strongly advise you to consult with a healthcare professional before combining multiple supplements, particularly if you are taking prescription medication.
How should I store the products?
For optimal potency and shelf life, please store your products in a cool, dry place, away from direct sunlight and excessive heat. Ensure the container is tightly sealed after each use.
Contact Us
I have further questions, how can I contact HDI?
You can reach our customer care team at info.my@hdi.com
Our team is always ready to assist you.